- Gift Certificates fully expire five years after the issue date and cannot be used
after the five-year period has passed.
- Gift Certificates are redeemable towards the purchase of products or services from
Essential Massage & Spa only and are subject to the reasonable availability of such
products or services. (Advance reservations may be required).
- Gift Certificates are not redeemable for cash, cash refunds, or the purchase of
other gift certificates.
- Gift certificates hold no cash value.
Life happens and sometimes you won't be able to keep a scheduled appointment. We understand. All will agree, time is our most valuable asset. Essential requires that appointments be guaranteed against late cancellation or rescheduling with a major credit card.
Your spa treatments are reserved especially for you. We value your time and your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 2 hours in advance. Bookings of two or more services, including spa packages, couple's massages and special events all need a minimum of 24 hours advance notice. This allows the spa enough time to fill appointments. Late cancellations will be charged 50% of services scheduled. “No-shows” will be charged 100% of services scheduled. The spa needs to pay its service providers even if a client is a “no-show”. This policy allows us to retain great employees.
When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. Upon checkout, guests may choose their method of payment.
Thank you for understanding.