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Life happens and sometimes you won't be able to keep a scheduled appointment. We understand.  All  will agree, time is our most valuable asset. Essential requires that  appointments be guaranteed against late cancellation or rescheduling  with a major credit card.   

Your  spa treatments are reserved especially for you. We value your time and your business and ask that you respect the spa's scheduling policies.  Should you need to cancel or reschedule, please notify us at least 2  hours in advance. Bookings of two or more services, including spa  packages, couple's massages and special events all need a minimum of 24  hours advance notice. This allows the spa enough time to fill  appointments. Late cancellations will be charged 50% of services  scheduled. “No-shows” will be charged 100% of services scheduled. The spa needs to pay its service providers even if a client is a “no-show”.  This policy allows us to retain great employees.   

When you schedule your appointment with us, you are agreeing to these  policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift  certificate ready when booking. Upon checkout, guests may choose their method of payment.  

 
Thank you for understanding.